Industry
Every patient call answered, every chair filled.
We build into the practice management system your practice already runs, so calls are answered day and night, reminders and rebooking run on schedule, insurance is verified before the visit, and every clinical question goes to a clinician.
The problem
The phone rings at 7pm and goes to voicemail. Tuesday's 2pm no-show never rebooks. The front desk spends the morning on eligibility calls while the waiting room fills. Patients want to be seen; the practice is losing them at the phone.
What we install here
Four modules, mapped to how practices run.
Each module has an owner team, an outcome, and hard limits. They connect to each other on one layer, so the second one installs faster than the first.
- 01Inbound ResponseFor your front desk and sales teamEvery call answered in the practice's voice, day and night: new or existing patient, insurance captured, the first fitting slot booked. A live voice intake system on this model answers 200+ calls a day in under a second.See the module
- 03Follow-upFor your revenue teamReminders, same-day rebooking on no-shows, recall for overdue patients, and post-visit review requests, all on the cadence your team sets.See the module
- 04Operations and VisibilityFor leadershipOne screen for chair utilization, no-show rate, recall conversion, and work waiting on a person, read-only on the money.See the module
Also on the layer
Installs on the same connections once the first system is live.
Built into the tools you already run
- Dentrix
- Eaglesoft
- Open Dental
- Epic
- Athenahealth
- Vyne
- Availity
- Weave
- NexHealth
- Twilio
How it goes live
Six steps, the same on every install.
We start with how your company runs, not with software. Nothing gets ripped out, and nothing gets migrated.
- 01Map the operationWe sit with the people doing the work and follow leads, quotes, money, and messages through the tools that carry them today.
- 02Set the scope and the priceYou get the outcome, the boundaries, and one set price in writing before anything is built. It moves only if the scope does.
- 03Connect your stackWe build into the CRM, inbox, phone line, and payment tools you already run. The first working build is in your hands within two weeks.
- 04Run in review modeThe system reads real events and prepares real work. Your team approves every result before it goes out, and we make a round of changes every week.
- 05Grant narrow authorityProven, routine actions start running on their own, inside limits, with escalation rules and a full record.
- 06Launch and run itWe take it live, watch it in production, and stay on to run and improve it every month.
Questions
What practices ask first.
How do you handle patient data?
Patient data stays in your environment, the system reads only the fields a task needs, every action is logged, and we work inside your compliance requirements, including a business associate agreement where your compliance officer requires one. We build to your security requirements.
What happens when a patient asks a clinical question?
It goes to a clinician. The system is scoped to scheduling, reminders, verification, and administrative follow-up. It does not diagnose or interpret symptoms, and the boundary is written into the design before launch.
Does it work with Dentrix, Eaglesoft, or Epic?
We build into the practice management system you already run, directly where a connection exists and through the vendor's middleware where it does not. Nothing gets migrated. Every connection is verified before anything depends on it.
Can it run across multiple locations?
Yes. One layer, one voice, with each site keeping its own hours, providers, and rules. Multi-site groups are where this model has run longest.
Your first department
Bring the process you still run by hand.
One mapping call. You leave with the system design, the price in writing, and the date it goes live. The first build lands in two weeks.
Case study
24/7 voice intake for a multi-site urgent care group
One installation, names withheld, every number measured against the operating baseline.
Read the case study