Industry
Support answered, carts recovered, returns handled.
We build into the storefront, help desk, and messaging tools your brand already runs, so pre-sale questions get answered in seconds, routine tickets get resolved with a person on anything sensitive, abandoned carts get worked, and returns run to policy.
The problem
Where is my order. Does this run small. Can I return it. The same questions arrive by chat, email, and DM, and the team answers them one at a time, while the cart that abandoned at checkout gets a generic email two days later. Volume grows, and headcount is the only lever.
What we install here
Four modules, mapped to how brands run.
Each module has an owner team, an outcome, and hard limits. They connect to each other on one layer, so the second one installs faster than the first.
- 01Inbound ResponseFor your front desk and sales teamPre-sale questions answered on the product page in the brand's voice, and every routine ticket resolved from order context, with refunds, exceptions, and anything sensitive waiting for a person.See the module
- 03Follow-upFor your revenue teamAbandoned carts worked across email and text within the discount limits you set, dormant customers reactivated by what they bought, and review requests timed to delivery.See the module
- 04Operations and VisibilityFor leadershipOne screen for tickets by category, resolution without a person, cart recovery, returns by reason, and what is waiting on your team, read-only on the money.See the module
Also on the layer
Installs on the same connections once the first system is live.
Built into the tools you already run
- Shopify
- BigCommerce
- WooCommerce
- Gorgias
- Zendesk
- Intercom
- Klaviyo
- Postscript
- Attentive
- Loop
- ShipStation
- Stripe
How it goes live
Six steps, the same on every install.
We start with how your company runs, not with software. Nothing gets ripped out, and nothing gets migrated.
- 01Map the operationWe sit with the people doing the work and follow leads, quotes, money, and messages through the tools that carry them today.
- 02Set the scope and the priceYou get the outcome, the boundaries, and one set price in writing before anything is built. It moves only if the scope does.
- 03Connect your stackWe build into the CRM, inbox, phone line, and payment tools you already run. The first working build is in your hands within two weeks.
- 04Run in review modeThe system reads real events and prepares real work. Your team approves every result before it goes out, and we make a round of changes every week.
- 05Grant narrow authorityProven, routine actions start running on their own, inside limits, with escalation rules and a full record.
- 06Launch and run itWe take it live, watch it in production, and stay on to run and improve it every month.
Questions
What brands ask first.
Will it discount without approval?
Only inside the bands you set at mapping. Discount limits are enforced by design, and anything outside them waits for your CX lead. The system never moves money on its own.
How does it handle returns without breaking our policy?
Your policy is written as rules: windows, fees, exchange versus refund, condition. The system applies them and issues a label only when every condition passes. High-value returns, suspected fraud, and repeat returners go to a person.
What about peak season?
The system does not queue behind a person, so volume does not create a backlog. Before a peak we re-verify the connections, retune the offer limits, and confirm the escalation thresholds with your team.
Does it work with Shopify and Gorgias?
Yes. We build into the storefront, help desk, and messaging tools you already run and read and write orders, customers, and tickets both ways. Nothing gets migrated.
Your first department
Bring the process you still run by hand.
One mapping call. You leave with the system design, the price in writing, and the date it goes live. The first build lands in two weeks.
Case studies
Three installations, and what changed inside them.
Names withheld, every number from a system running in production.
Read the case studies