ECHELON

Case studies

Three installations, and what changed inside them.

Names removed, only numbers we can stand behind, every one from a system running in production.

Case 01

24/7 voice intake for a multi-site urgent care group

Calls were going to hold music during the day and voicemail at night. Voice intake now answers every call in under a second, books the visit, and sends anything clinical to staff.

Capabilities

  • Answers 200+ calls a day
  • Books and confirms appointments
  • Sub-second response on every call
  • Escalates clinical questions to a person
View case study

Case 02

Medical coding worked by the system, checked by people

A hospital coding team was working records by hand, and billing moved at the speed of the backlog. Multi-agent extraction, coding, and validation now works 100,000+ records a year with a full audit trail.

Capabilities

  • 94% coding accuracy
  • About 87% faster per record
  • 100,000+ records a year
  • Every code traced to its source text
View case study

Case 03

One record per customer across a million rows

Nothing could be automated until the team knew which records were the same customer. The system resolves 1M+ records in under 30 minutes at 90%+ accuracy, and sends uncertain pairs to a person.

Capabilities

  • 1M+ records resolved
  • Under 30 minutes end to end
  • 90%+ match accuracy
  • Uncertain pairs go to a person, side by side
View case study

Delivered by Echelon's team. Client names are withheld. Every figure is measured against the operating baseline, not projected.

Also in production

More systems in production.

Smaller systems, same standard: built into the tools the team already ran, launched with approvals in place, and measured against the baseline.

  1. 01ITSM incident assignmentClassification that routes incidents to the right assignment group inside the service desk, with a confidence score on every route. 92% auto-assignment, and about 40 FTEs of manual triage work absorbed.
  2. 02SWIFT and MT740 message automationEntity extraction and classification over SWIFT messages, so an operations team stops parsing dense structured text by hand and every field lands in the record with its source.
  3. 03Bilingual live call assistA real-time bridge between a Spanish-speaking caller and an English-speaking agent: the agent reads a live translation and replies by voice, and every call is captured for review.

The team's delivery record

Four more installations, with a number attached.

Shipped by the engineering bench behind Echelon, in the domains it works in most. Anonymized, every figure sourced, and the same rule applies: names withheld.

  1. 01A real estate CRM syncing listings to 70+ portalsPurpose-built, with title report automation on top: OCR and geospatial parsing feeding a person's review.
  2. 02Outreach engines for sales teams across 90+ countriesMultichannel engagement over email and LinkedIn, every first message reviewed before it sends.
  3. 03Extraction pipelines at millions of recordsLarge-scale profile and listing extraction, with the anti-blocking and retry work that keeps it running.
  4. 04Clinical workflow automation with a person approvingEMR integration and clinical workflows with human-approval guardrails, built to the client's security requirements.
How we staff a build

Your first department

Bring the process you still run by hand.

One mapping call. You leave with the system design, the price in writing, and the date it goes live. The first build lands in two weeks.

Book the mapping call Or text Yadel: 805-285-2713

The systems

See the systems we run on ourselves first.

The same infrastructure running Echelon's own inbound, outreach, and content, on sample data.

See the systems