We build the AI team your business runs on.
Inbound, outbound, follow-up, quoting, voice, and the operations layer underneath. Built and run by a team that has shipped production AI inside Fortune 500 operations. Don't work in it, work on it.
Or just have a question? Call or text (805) 285-271301 — The proof
Numbers from production. Not projections.
Every stat below comes from a system our team has shipped and run in production, across enterprise and healthcare operations. The receipts are further down the page.
$1M+
Documented operational savings
Across production systems our team has shipped
19+
Years of enterprise AI experience
Fortune 500 delivery: Standard Chartered Bank, AstraZeneca
17+
Production systems shipped
Healthcare, banking, security, voice
200+
Live calls handled daily
One deployed urgent-care voice line
<1s
Response time on production voice AI
Down from 4-6 seconds
70-80%
Efficiency gains
Across deployed workflows
Want the math on your numbers? The ROI calculator models what these systems return in a business like yours.
Run your numbers02 — The aha moment
An AI agent isn't a chatbot. It's a teammate with access.
If you've used ChatGPT, you already understand the brain. The thing most people miss is that the brain can now be plugged into the tools you already work in — and given the keys to use them.
What an AI agent really is
Think of it as ChatGPT — but with hands on every tool your business already uses.
Same kind of intelligence you use to write emails. Except it's connected directly to your inbox, calendar, CRM, phone, and the rest of your stack — so it doesn't just talk about doing the work. It actually does it.
Reads new lead emails and replies in your voice
It plugs into the tools you already run. No rip-and-replace.
03 — The AI team we build for you
AI teammates who never sleep, never quit, and never drop a follow-up.
Most businesses leak money in the same handful of places — leads answered too slow, an empty pipeline, follow-ups that fall through, quotes that take days, support buried under tickets, reporting that never gets run. We build the agents you need to close those gaps. These shapes are not hypothetical: our team has shipped each of them at enterprise scale.
Meet the full AI teamThese aren't a product line. They're common shapes our team has shipped in production, at enterprise scale, illustrated here with example names. Your build is custom: your voice, your tools, your workflows, named whatever you want, and as many or as few as your business actually needs.
Answers every lead before they bounce.
Picks up every call, text, chat, and form the moment it lands — qualifies the lead, answers their questions, and books the meeting straight into your calendar.
Our team has run this shape in production: 200+ patient calls a day on a deployed voice line, sub-1-second responses, rated 4.5/5.
Fills your pipeline while you sleep.
Builds targeted prospect lists, sends personalized outreach that sounds like you wrote it, and books the replies onto your calendar.
Our team has shipped a production voice agent that runs inbound and outbound calls autonomously, with answering-machine detection and a full audit trail per call.
Closes the loop on every conversation.
Reminds, nurtures, recovers no-shows, requests reviews, and chases unpaid invoices across text, email, and voicemail — until they convert.
Our team's global automation program put 80% of repetitive tasks on rails and cut processing time by 60%.
Quotes in minutes, not days.
Takes the inquiry, applies your pricing and brand, drafts the quote or proposal, sends it for e-signature, and follows up until it’s signed.
Our team built a voice agent that runs recorded-statement intake end to end: 100% autonomous, with live extraction into a structured claim file.
Runs everything underneath.
The infrastructure your agents stand on: intake, onboarding, data syncs, dashboards, reporting, and the connective tissue between your CRM, email, calendar, and accounting.
Our team's incident-assignment system auto-routes 90%+ of enterprise tickets at 92% accuracy, saving $180K a year.
And whatever else
Reporting agents. Onboarding agents. Compliance agents. Renewals agents.
If there's a repeatable motion in your business that's currently eating a person's week, it's an agent we can build. The above are just the shapes that come up the most.
A question
Who answered your phone last Saturday at 4pm?
Someone called. They had money and a problem. What happened next?
04 — The receipts
Systems our team has shipped. With the numbers attached.
Built by our team across enterprise and healthcare operations. The same shapes we now deploy for businesses like yours. Every number below comes from a production system, not a projection.
Straight with you: these systems were delivered by our senior architects across their enterprise careers, inside Fortune 500 and healthcare operations. That track record is what we bring to your build.
Healthcare
Autonomous Medical Coding
AI coding of ICD-10 and CPT records: multi-agent extraction, coding, and validation with HIPAA-compliant audit trails.
Azure OpenAI GPT-4 · LangChain · ChromaDB · FAISS
Healthcare · Voice
“Sarah” — 24/7 Patient Voice AI
Production voice agent answering patient calls at a live urgent-care clinic: appointments, walk-ins, hours, locations.
LiveKit Agents · Deepgram · GPT-4o-mini · ElevenLabs
Insurance · Voice
“Alex” — Claim Adjuster Voice AI
Runs recorded-statement interviews for first notice of loss end to end: dynamic follow-ups, live entity extraction, in-call fraud flags.
LiveKit Agents · Deepgram · Azure OpenAI · ElevenLabs
Security Operations
Cybersecurity Investigation Automation
AI-driven alert triage and investigation: ML threat classification, automated query execution, real-time response workflows.
ML threat classification · automated KQL
Enterprise IT
ITSM Incident Assignment
ML classification of incidents with automatic categorization and routing inside ServiceNow.
ServiceNow · ML classification
Banking
SWIFT Message Automation
NLP and NER extraction of entities from SWIFT financial messages, classified into 12 categories in real time.
NLP · CRF entity models
There's more. Bilingual call centers, OSINT platforms, entity resolution at a million records, resume matching, invoice extraction.
Read the case studies05 — The team behind it
Run by the team that built it for Fortune 500 operations.
Echelon works with everyone from owner-operated businesses to mid-market operations, built by architects whose production systems ran inside Fortune 500 companies. The build is sized to yours. The people are the same.
The operator
Yadel Fassika
Founder & CEO · Los Angeles
Yadel designs the engagement, owns the relationship, and runs the build with you every week. One accountable person from the first call to day 90 and beyond. If something matters, you call him.
Senior AI architecture
19+ years of enterprise AI delivery.
Our engineering bench is led by our principal AI and Gen AI architect: 19+ years of enterprise AI experience, an MBA, and a DBA in progress. His production systems span Fortune 500 operations including Standard Chartered Bank and AstraZeneca, across healthcare, banking and finance, cybersecurity, and voice AI, in APAC, EMEA, and North America.
06 — The plan
The 90-Day Sprint
We map your operations, build your AI team inside them, and stay on to run it. Yadel runs the engagement; our senior architects run the build. Systems come online one at a time, so it pays for itself before it's finished.
What it asks of you
- A 90-minute kickoff working session, then about an hour a week
- Access to the tools we're connecting — we handle every piece of the wiring
- Sign-off at each go-live: nothing reaches your customers without your approval
- One person on your side who can answer questions about how the business really works
Your team keeps doing their jobs. The build happens around them, not on top of them.
Map
Weeks 1–4We trace how your business runs, rank every place it leaks work or revenue, and design the AI team around what we find — architecture and ROI projection before any code.
Build
Weeks 5–10Your agents go live one at a time inside the tools you already use. The first one is handling real volume by week 5 or 6, not on day 90.
Operate
Week 11 onwardWe don't hand you software and walk away. We monitor it, tune it, and keep building as you grow. New idea next month? It goes in the chat and we build it.
Your first agent is live in week 5 or 6 — not on day 90. Day 90 is when the build is finished and the partnership that runs it begins.
The 90 days, week by week07 — How we work with you
You're never handed software and left to figure it out.
Most AI companies sell you a tool and disappear. We work the opposite way. From day one you have a real team in your corner — and a direct line to us whenever you need it.
Your dedicated AI Specialist
A real person assigned to your business who knows your operations, your systems, and your goals. They're your point of contact from kickoff onward — not a rotating support queue.
A direct messaging channel
Your own private chat with our team. A question, something broke, or a brand-new automation idea you want built — drop it in the chat and we're on it. No tickets, no waiting on hold.
Weekly updates + a live dashboard
You always know exactly what's running, what we're building next, and the hours and money it's saving you — through weekly progress updates and a portal you can check anytime.
We build, run it, and keep going
We don't stop at launch. We monitor your systems, fix issues before you notice them, and build new agents as your business grows. Have an idea next month? It goes in the chat and we build it.
This is the Echelon Family. Day 90 isn't the finish line — it's the day your systems go live and the partnership really begins.
Your clients never become anyone's training data.
Built in your accounts, least-privilege access per agent, no training on your data, and a kill switch on everything. The full writeup is public.
08 — Where we go to work
Pick your industry. See what we'd build.
Every vertical leaks money in slightly different places. Each playbook covers the specific pain and the specific systems that close it.
Intake, conflict checks, client follow-up, document drafting
Tax-season triage, client document collection, status updates
Lead capture from listings, showing booking, post-tour follow-up
Patient intake, scheduling, insurance verification, reminders
Pre-sale chat, support triage, returns automation, win-back
Client onboarding, reporting automation, retainer renewals
Missed-call text-back, on-site quoting, invoice follow-up
Reservation handling, off-hour calls, catering inquiry routing
Lead qualification, proposal drafting, client status reporting
Demo booking, trial follow-up, support deflection, churn recovery
New-patient intake, recall reminders, insurance pre-checks
Quote requests, scheduling, post-inspection report delivery
09 — Where to go next
Pick the question you actually came with.
Four pages, four different questions. Each one goes deeper than this page can.
“Prove it.”
Case studies
Eight production systems with the problem, the build, the stack, and every number attached — plus a plain statement of who delivered each one.
Read it“How does it actually work?”
The Echelon Stack
The architecture standard behind every deployment: orchestration, knowledge, integration, observability, and the ten things every build ships with.
Read it“What happens in the 90 days?”
The 90-Day Sprint
Four phases week by week, what each one delivers, how much of your time it takes, and an honest account of what goes wrong.
Read it“What's this going to cost me?”
Engagement & pricing
The two-part structure, the five factors that set the price, what's included and what isn't, who owns what, and the terms in plain language.
Read itOne more question
How many of last month's leads got a follow-up after day three?
Most sales take five or more touches. Most teams stop at two. That gap is the most expensive line item you've never seen on a P&L.
Ready to meet your AI team?
Book a 30-minute strategy call. We'll walk through your operations, design the AI team that fits your business, and give you a clear ROI picture — before you commit to anything.
AI team designed
Mapped to your actual operations
ROI estimate
Grounded in what these systems have returned in production
Priority agent
Where we'd start first, and why
Our commitments, in writing
Staged go-lives — your first system is working weeks before day 90
You own every outcome the systems produce
Month-to-month after the sprint. No lock-in, no minimum term, ever
Built in your accounts. Your data never trains anyone's models
Senior architects on your build — the same people behind the production numbers we publish
If we're not the right move for your business, we tell you on the first call
Prefer to talk now? Call or text (805) 285-2713