Foundations
What is Workflow Automation?
Workflow automation connects your tools so a process runs start to finish without a person moving information between them. A new lead in your form creates the CRM record, sends the reply, books the meeting, and notifies the team, with no copy and paste and no dropped step. Adding AI lets the workflow handle judgment, not only fixed rules.
01In practice
02Keep reading
The terms around it.
- Foundations
AI Agent
Software that reads a goal, decides, and acts inside your tools.
Read the definition - Foundations
AI Automation
AI running repeat business work end to end.
Read the definition - Foundations
LLM (Large Language Model)
The model that reads and writes language.
Read the definition - Foundations
Agentic AI
AI that pursues a goal over several steps, not one answer.
Read the definition - Foundations
AI Infrastructure
The connected systems that run AI in your company every day.
Read the definition - The install
Mapping Call
The first call. Bring one process you still run by hand.
Read the definition
Your first department
Bring the process you still run by hand.
One mapping call. You leave with the system design, the price in writing, and the date it goes live. The first build lands in two weeks.
Glossary
Every term, on one page.
The words on the first call, the controls, and the pieces underneath them.
Back to the glossary