Foundations
What is AI Agent?
An AI agent is software that takes a goal, decides what to do, and acts inside your tools to get it done, instead of only answering a question. In an install it reads an email, matches it to the customer record, drafts the reply, books the meeting, and stops at the approval gate for anything consequential. Each agent gets a written brief: what it reads, what it prepares, and what it may do alone.
01In practice
02Keep reading
The terms around it.
- Foundations
AI Automation
AI running repeat business work end to end.
Read the definition - Foundations
LLM (Large Language Model)
The model that reads and writes language.
Read the definition - Foundations
Workflow Automation
Your tools connected so work moves without a person carrying it.
Read the definition - Foundations
Agentic AI
AI that pursues a goal over several steps, not one answer.
Read the definition - Foundations
AI Infrastructure
The connected systems that run AI in your company every day.
Read the definition - The install
Mapping Call
The first call. Bring one process you still run by hand.
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Your first department
Bring the process you still run by hand.
One mapping call. You leave with the system design, the price in writing, and the date it goes live. The first build lands in two weeks.
Glossary
Every term, on one page.
The words on the first call, the controls, and the pieces underneath them.
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