Enterprise vertical
Clinical operations worked by the system, checked by clinicians.
We build into the record and coding systems your organization already runs, so records get extracted and coded with a confidence score, calls get answered around the clock, and every clinical decision stays with a person.
The problem
Coders read every record by hand and billing moves at the speed of the backlog. The front desk cannot answer every call. The record system holds the answers, and nobody has time to find them.
What we install here
Four modules, mapped to how organizations run.
Each module has an owner team, an outcome, and hard limits. They connect to each other on one layer, so the second one installs faster than the first.
- 01Inbound ResponseFor your front desk and sales teamPatient and referral calls answered day and night and booked into the real schedule, with clinical questions to a clinician. A live voice intake system on this model answers 200+ calls a day in under a second.See the module
- 03Follow-upFor your revenue teamReminders, rebooking, recall, and pending items worked on schedule until they close or escalate.See the module
- 04Operations and VisibilityFor leadershipRecords extracted, coded, and validated with a confidence score, low-confidence records to a coder, and one screen for the queue. A medical coding system on this model works 100,000+ records a year at 94% accuracy.See the module
Also on the layer
Installs on the same connections once the first system is live.
Built into the tools you already run
- Epic
- Athenahealth
- Availity
- Microsoft 365
- Slack
- Twilio
How it goes live
Six steps, the same on every install.
We start with how your company runs, not with software. Nothing gets ripped out, and nothing gets migrated.
- 01Map the operationWe sit with the people doing the work and follow leads, quotes, money, and messages through the tools that carry them today.
- 02Set the scope and the priceYou get the outcome, the boundaries, and one set price in writing before anything is built. It moves only if the scope does.
- 03Connect your stackWe build into the CRM, inbox, phone line, and payment tools you already run.
- 04Run in review modeThe system reads real events and prepares real work. Your team approves every result before it goes out.
- 05Grant narrow authorityProven, routine actions start running on their own, inside limits, with escalation rules and a full record.
- 06Launch and run itWe take it live, watch it in production, and stay on to run and improve it every month.
Questions
What organizations ask first.
How do you handle protected health information?
It stays in your environment. The system reads only the fields a task needs, every action is logged with the prompt and the result, and we work inside your compliance requirements, including a business associate agreement where you require one. We build to your security requirements.
What happens when the system is unsure?
It stops. Every code and every routed item carries a confidence score, and anything below the threshold waits for a person with the source text beside it. The usual failure is work waiting, not work sent.
Does any clinical decision leave a clinician's hands?
No. The system schedules, extracts, drafts, and routes. Diagnosis, treatment, and anything a patient could read as clinical advice go to a clinician, and that boundary is written into the design before launch.
Further reading
Your first department
Bring the process you still run by hand.
One mapping call. You leave with the system design, the price in writing, and the date it goes live.
Case study
medical coding automation
One installation, names withheld, every number measured against the operating baseline.
Read the case study