The install
What is Operating Map?
The operating map is the record of how the work actually moves through your company: every lead, quote, message, and payment, and the tools that carry them today. It comes out of week one and carries a baseline of repeat work, delays, and exceptions. Your team reviews the map before any scope is set.
01In practice
02Keep reading
The terms around it.
- The install
Mapping Call
The first call. Bring one process you still run by hand.
Read the definition - The install
Set Price in Writing
One price, after mapping, that moves only if the scope does.
Read the definition - The install
Named Owner
The one person inside your company who owns a system's decisions.
Read the definition - The install
The Sprint
Echelon's engagement, 30 to 90 days: map, a first build in two weeks, review mode, launch, then run it.
Read the definition - Controls
Review Mode
The system prepares real work; a person approves every result.
Read the definition - Controls
Approval Gate
The point where an action waits for a person.
Read the definition
Your first department
Bring the process you still run by hand.
One mapping call. You leave with the system design, the price in writing, and the date it goes live. The first build lands in two weeks.
Glossary
Every term, on one page.
The words on the first call, the controls, and the pieces underneath them.
Back to the glossary