Industry
Support triaged, docs current, engineers left to engineer.
We build into the help desk, repository, and chat tools your company already runs, so tier-one support is resolved with cited sources, real bugs reach engineering with context, and documentation stays current.
The problem
Engineers get pulled into support because nobody else can answer. Docs lag the release. The same bug is reported four times before it is triaged once.
What we install here
Four modules, mapped to how companies run.
Each module has an owner team, an outcome, and hard limits. They connect to each other on one layer, so the second one installs faster than the first.
- 01Inbound ResponseFor your front desk and sales teamTier-one questions resolved from your docs with the source cited; anything that looks like a bug classified with a confidence score and routed to engineering with the context attached.See the module
- 03Follow-upFor your revenue teamOpen tickets, stalled onboarding, and renewal conversations worked on schedule, and duplicate reports linked to the issue that already exists.See the module
- 04Operations and VisibilityFor leadershipDocumentation drafts generated from release notes for an engineer to approve, and one screen for tickets by category and what is waiting on whom.See the module
Also on the layer
Installs on the same connections once the first system is live.
Built into the tools you already run
- Zendesk
- Intercom
- Linear
- Jira
- GitHub
- Slack
- Notion
How it goes live
Six steps, the same on every install.
We start with how your company runs, not with software. Nothing gets ripped out, and nothing gets migrated.
- 01Map the operationWe sit with the people doing the work and follow leads, quotes, money, and messages through the tools that carry them today.
- 02Set the scope and the priceYou get the outcome, the boundaries, and one set price in writing before anything is built. It moves only if the scope does.
- 03Connect your stackWe build into the CRM, inbox, phone line, and payment tools you already run. The first working build is in your hands within two weeks.
- 04Run in review modeThe system reads real events and prepares real work. Your team approves every result before it goes out, and we make a round of changes every week.
- 05Grant narrow authorityProven, routine actions start running on their own, inside limits, with escalation rules and a full record.
- 06Launch and run itWe take it live, watch it in production, and stay on to run and improve it every month.
Questions
What companies ask first.
How does it decide what reaches engineering?
Every ticket carries a classification and a confidence score. Above the threshold it routes on its own; below it a person decides. Nothing is closed or routed silently, and the record shows why.
Will it write to our repository?
Only what you grant, one action at a time. Documentation drafts open as proposals for an engineer to approve. The system never merges anything on its own.
What does it cost?
One set price in writing after mapping, changed only by a scope change. Ongoing operation is a separate monthly line, disclosed with the build price. We do not publish fees.
Further reading
Your first department
Bring the process you still run by hand.
One mapping call. You leave with the system design, the price in writing, and the date it goes live. The first build lands in two weeks.
Case studies
Three installations, and what changed inside them.
Names withheld, every number from a system running in production.
Read the case studies