Industry
Status answered, documents posted, exceptions surfaced.
We build into the TMS, ERP, and inboxes your company already runs, so status requests get answered in seconds, shipping documents get read and posted, and your team handles exceptions instead of rekeying.
The problem
Customers email for status and wait for someone to look it up. Bills of lading and invoices arrive as PDFs and get rekeyed. An exception is found when the customer calls about it.
What we install here
Four modules, mapped to how operators run.
Each module has an owner team, an outcome, and hard limits. They connect to each other on one layer, so the second one installs faster than the first.
- 01Inbound ResponseFor your front desk and sales teamCustomer and carrier status requests answered from the TMS in seconds, by email or text, day and night.See the module
- 03Follow-upFor your revenue teamMissing documents chased until the file is complete, and invoices sent the day the proof of delivery lands.See the module
- 04Operations and VisibilityFor leadershipDocuments read, classified, and posted with exceptions flagged, and one screen for shipments by status and what is waiting on a person.See the module
Also on the layer
Installs on the same connections once the first system is live.
Built into the tools you already run
- Your TMS
- Your ERP
- Outlook
- Gmail
- Twilio
- Google Sheets
How it goes live
Six steps, the same on every install.
We start with how your company runs, not with software. Nothing gets ripped out, and nothing gets migrated.
- 01Map the operationWe sit with the people doing the work and follow leads, quotes, money, and messages through the tools that carry them today.
- 02Set the scope and the priceYou get the outcome, the boundaries, and one set price in writing before anything is built. It moves only if the scope does.
- 03Connect your stackWe build into the CRM, inbox, phone line, and payment tools you already run. The first working build is in your hands within two weeks.
- 04Run in review modeThe system reads real events and prepares real work. Your team approves every result before it goes out, and we make a round of changes every week.
- 05Grant narrow authorityProven, routine actions start running on their own, inside limits, with escalation rules and a full record.
- 06Launch and run itWe take it live, watch it in production, and stay on to run and improve it every month.
Questions
What operators ask first.
What happens with a document it cannot read?
It goes to a person with the original beside the fields the system could fill. Nothing is posted on a guess, and every exception is logged so the rule can be fixed rather than the record.
How long until the first system is live?
The first working build is in your hands within two weeks, ready to test. Launch lands between day 30 and day 90 depending on scope: one process at the short end, a full layer at the long end. Your dates come in writing with the price, and nothing is called live until the connections are verified and your team has approved real work in review mode.
What does it cost?
One set price in writing after mapping, changed only by a scope change. Ongoing operation is a separate monthly line, disclosed with the build price. We do not publish fees.
Further reading
Your first department
Bring the process you still run by hand.
One mapping call. You leave with the system design, the price in writing, and the date it goes live. The first build lands in two weeks.
Case studies
Three installations, and what changed inside them.
Names withheld, every number from a system running in production.
Read the case studies